Terms & Policies

I practice within the scope of my professional qualifications and according to the professional standards and code of professional conduct for an IBCLC.

I’m a member of your health care team, and will provide evidence-based recommendations for your breastfeeding concerns.
If you’re concerned about your general health, or that of your child, consult with your GP or health care provider, considering your individual situation.
The ethics of my profession do not allow me to offer you any specific clinical care until we’ve had a consultation.

A consultation may require physical touch with hands-on assistance when you’re feeding, or if assessment of your breasts is necessary, and I may also need to hold your baby during your baby’s oral assessment.
I will ask your permission at those times.

If a referral is needed to other health professionals or specialist, and agreed to by you, I’ll provide the relevant information that they require.
Your information is maintained and protected by the Privacy Act that I act in accordance with at all times.

I see many newborns and families and strive to protect them from exposure to illness.
If anyone in your household has been unwell, including fever, diarrhoea or vomiting, within the last 24 hours, please reschedule. There will be no cancellation fee applied to illness cancellations.
However, if you cancel your appointment within 24 hours without reasonable notification or cause, a cancellation fee may be applied.